Aaron Dungca B.S., M.Ed. from Randolph, Needham, M.I.T. invites you to read his resume:
AARON DUNGCA
Motivated, reliable professional committed to the efficient delivery of high-quality sales operations execution and company-wide core beliefs in order to build a better world. Experience managing sales operation logistics (Salesforce, BDM and Dealer order processing, applications specialist commission management, territory mapping, automation reporting), overseeing multiple timelines (competing at times), high paced environments and analyzing participant feedback. Skilled at updating, administering, and preparing reports to internal managers and customers. Accomplished multi-tasker, easily able to rise to the challenge of deadlines and pressure in fast moving, high expectation environments. Strong professional ethics and personal integrity.
Strengths include:
- Project Management – Effectively manage multiple high priorities, deadlines and resources with impeccable attention to detail and follow through, completing all assignments on time or ahead of schedule.
- Technology Savvy – Very comfortable in several technical applications, including MS Office (Basic Excel-Macros, Forms, Power Automate), Microsoft GP, Salesforce (Trailhead Community Member), Google Apps and Citrix Sharefile.
- Communication Skills – Successful working cross-functionally across numerous departments, ranging from Sales to Operations, Supply Chain to Finance, Service to Logistics, and C-suite reporting.
Experience overview:
∙ Detailed Communication ∙ CRM Maintenance / Reporting ∙ Intranet Administration / Updates
∙ Project Management Support∙ Contract and Territory Management ∙ Supply Chain
∙ Ad-Hoc Reporting∙ Cross-Functional Work Collaboration
Professional Experience
SAMSUNG NEUROLOGICA, MEDICAL IMAGING, Danvers, MA July 2019 – Current
DIGITAL RADIOGRAPHY SALES OPERATIONS ANALYST
Promoted 3 times within 13 months of employment and trusted to complete projects to drive sales efficiency, refine processes, and make system enhancements for Digital Radiography and Ultrasound business. Enhanced operations and minimized wait time for sales teams using innovative thinking and systems knowledge.
Piloted change in daily operations organization, order processing, and communications protocols ranging from quotes, commissions, sales quotas, and EOY revenue reporting. Collaborate with cross-functional teams from finance, marketing, supply chain, and design to position products in line with market trends and utilize Voice of the Customer to gather customer pain points and strategize marketing solutions.
• Drove Salesforce.com launch in Q3-Q4 2020 as main contributor in the implementation of current SOP in Salesforce.com that efficiently displays key indicators of current sales revenue, sales opportunity ranging from 50%-90% and deferred revenue for accounting compliance.
• Excel in high traffic quote submissions, dealer and customer margin / discount negotiations and communication, leadership summary reports to ensure efficient data relay and enable sales team to meet monthly quotas and commission target plans.
• Automated weekly sales opportunity and sales purchase order reports to Senior Director of Sales for Digital Radiography through Salesforce.com and saved 60-90 minutes of total weekly meetings for sales representatives, business development managers, account executives, sales operations director.
• Experience in delivering sales data presentations to sales teams, SOPS to sales operations members, demonstration of reporting methodology to finance and assisting human resources onboarding by training field reps mandatory reporting and commission payouts.
• Mapped territories across digital radiology, ultrasound, and mobile CT to guarantee cross-functional and complete regions of territory coverage using 3rd party mapping software.
Trusted in driving sales strategy for Digital Radiography and Ultrasound within 12 months of employment. Spearheaded the restructuring of daily operations organization, order processing, and communication with sales operations director. Executed cross-functional responsibilities with finance, marketing, supply chain, and design engineers in order to close monthly sales revenue, customize products according to market trends, and problem-solving customer pain points at the grassroots level.
Aaron Dungca – Page 2
BOATING IN BOSTON, Stoneham, MA
June 2015 – August 2018 (Seasonal)
OPERATIONS MANAGER
Coordinated 500 weekly guest reservations through Kronos Point of Sales application for this community kayak and sailboat rental organization. Ensured adequate staffing and recruited new staff, as needed. Onboarded new employees and trained staff on the fundamentals of safety, customer service and daily responsibilities. Assisted in the troubleshooting of inaccurate employee time sheets to ensure proper payment.
- Delivered high quality customer service through improved customer service experience and weekly professional development trainings for on-site employees, resulting in 50% increase in customers and revenue within the first year of employment.
- Provided team members with both positive and constructive feedback to ensure optimal performance by each employee.
- Proven adaptable leader through continues management of schedules, deliverables, and customer requests.
MASSACHUSETTS INSTITUTE OF TECHNOLOGY, Cambridge, MA
January 2014 – May 2016
ADJUNCT PHYSICAL EDUCATION INSTRUCTOR
Championed design and execution of an emergency elective Physical Education course for undergraduates in critical need of physical education credits to graduate. Successfully negotiated and managed course logistics, funding and resourcing with key stakeholders to ensure best-in-class program delivery.
- Piloted course for 28 participants, with 93% of students completing the program (a 13% increase over MIT’s initial expectations of 80%), resulting in the successful securing of funds for annual program delivery.
- Delivered program materials, resource information, communications, and grading to all students using the MIT Stellar Learning Management System.
RANDOLPH HIGH SCHOOL, Randolph, MA
September 2010- June 2014
Health and Physical Education Teacher
Education / License
Educational Administration Licensure (2018)
Boston University, Boston, MA
Masters in Education, Curriculum and Instructional Planning (2012)
Fitchburg State University, Fitchburg, MA
Bachelor of Science, Physical & Health Education (2010)
Springfield College, Springfield, MA
Certifications
Level 1 Challenge Course Certification
Mindfulness Meditation Level 1 Certification
Social Media Marketing Udemy Certification
Massachusetts Hoisting Safety Course Certification 1C
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